Consumer information

Additional information about insurance industry regulations and practices can be found at the following websites.

You can also contact these resources if you aren't satisfied with Desjardins Financial Security's Dispute Resolution Officer's decision.

Desjardins Group's Ombudsman
By phone: 514-281-7793 or 1-866-866-7000, ext. 7793

External resources – insurance products, guaranteed investment funds and annuities (federal)

OmbudService for Life & Health Insurance

Canadian Life and Health Insurance Association Inc

• Consumer Assistance publications – Responding to your questions and concerns
• CLHIA Consumer Code of Ethics
• Answers to your questions and problems

External resources – insurance products, guaranteed investment funds and annuities, by province (provincial)

• Alberta
  Alberta Superintendent of Financial Institutions
• British Colombia
  Financial Institutions Commission of British Columbia
• Prince Edward Island
  Consumer, Corporate and Insurance Division of Prince Edward Island
• Manitoba
  Financial Institutions Regulation Branch of Manitoba
• New Brunswick
  Insurance Branch of New Brunswick
• Nova Scotia
  Office of the Superintendent of Insurance of Nova Scotia
• Ontario
  Financial Services Commission of Ontario
• Quebec
  Autorité des marchés financiers du Québec
• Saskatchewan
  Financial Institutions Division of Saskatchewan
• Newfoundland and Labrador
  Department of Government Services – Insurance, Pensions and Securities, Newfoundland and Labrador

External resources for mutual funds

Canada
Ombudsman for Banking Services and Investments
Mutual Funds Dealers Association of Canada

Québec
Autorité des marchés financiers du Québec

External resources for compensation funds

Assuris

Québec
Fond d'indemnisation du courtage immobilier
Autorité des marchés financiers du Québec