Step 3: File a formal complaint with the Dispute Resolution Officer
If you don't agree with the results of the review, you can file a formal complaint with Desjardins Insurance's Dispute Resolution Officer. Simply use the form below:
Complaint form (PDF, 313 KB)
Dispute Resolution Officer
Desjardins Financial Security
200 des Commandeurs
Lévis QC G6V 6R2
Toll-free phone number: 1-877-838-8185
Toll-free fax number: 1-877-833-5985
Step 4: Other options
If you're still not satisfied with how your complaint was handled, there are other options available. Refer to the Consumer information section.
1. Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.