Disability insurance claims: original supporting documents no longer required if already sent by fax.
To activate disability insurance benefit payments, employers and employees fax us the documents required to process claims, such as the employer's or the attending physician's statement forms.
We would like to remind you that all documents sent by fax for this purpose are legally acceptable. Therefore, please do not forward original documents by mail if they have already been faxed. This only applies to supporting documents for disability claims.
However, for audit purposes, please keep the original documents in your files for a minimum of 12 months.
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