Online services

Managing a group insurance plan and following up on claims shouldn't be all that hard. That's why we offer a range of effective tools and services to help make things easy for you and your plan members.

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Services for plan administrators

Plan administration made simple

With Desjardins Financial Security's online services, you're in good hands. Our secure website makes it easy for you to manage your plan. The site lets you:

• Manage plan member and dependent enrolments, information, and coverages
• Check your monthly premium statement
• See how your plan is doing
• View your online billing
• Exchange confidential information with Desjardins Financial Security (DFS) securely

We also have online training tools to help you make navigation easy.

Rapid and secure data transfers

Have a lot of transactions to process?

Our Transfer of Electronic Data (TED) service can save you time and money. Use TED to securely send changes to plan members' files to DFS, where they will be processed automatically.

Services for plan members

24/7 access to insurance files

Plan members can access a secure website to manage their claims. They can:

• Update certain personal data, including information about their dependents (if dependents are allowed under their plan)
• Check their claim status
• Review their claims history for the year
• Print personalized forms already filled out with their information or submit certain types of claims online¹
• Enroll in the Direct Deposit and Electronic Notice Service to have their claim payments deposited directly into their bank accounts and get email updates about their claims
• Print a payment card
• Access the Health is Cool 360^o platform, if this service is available through the group plan, that can help them find the answers to all their healthcare questions–all in one place!

Take a look at our solutions for flexible benefits

¹ The prevention of fraud and abuse is an important part of Desjardins Financial Security's quality assurance program. The Company therefore audits claims regularly.