We're here to help. See what information you need and how to proceed.
If you have any questions, contact our
Client Relation Centre.
1. Send your claim
To file a short- or long-term disability insurance claim, you have to fill out and then send the 3 initial forms via our
secure forms submission page. You can also fax or mail us the forms. Expect longer processing times for forms sent by mail.
Submit each completed form as soon as you can. You don't need to submit all 3 forms at once. In addition, send us any medical notes you might have.
Keep copies of all correspondence for at least 12 months. We won't return original documents.
2. Claim analysis
We'll start analyzing your claim once it's complete and we've received the 3 initial forms. Your claims specialist will contact you as soon as possible to finalize your claim.
We'll ask you to send us a blank cheque with your account information. Bank deposits are the most convenient way to receive your benefit payments.