File a disability insurance claim

We're here to help. See what information you need and how to proceed.

If you have any questions, contact our Client Relation Centre.

Claims process

1. Send your claim

To file a short- or long-term disability insurance claim, you have to fill out and then send the 3 initial forms via our secure forms submission page. You can also fax or mail us the forms. Expect longer processing times for forms sent by mail.

Submit each completed form as soon as you can. You don't need to submit all 3 forms at once. In addition, send us any medical notes you might have.

Keep copies of all correspondence for at least 12 months. We won't return original documents.

2. Claim analysis

We'll start analyzing your claim once it's complete and we've received the 3 initial forms. Your claims specialist will contact you as soon as possible to finalize your claim.

3. Payment

We'll ask you to send us a blank cheque with your account information. Bank deposits are the most convenient way to receive your benefit payments.