Prior Authorization Drugs

Critical or rare illnesses often require new drugs that can cost you several thousands of dollars a year.

Your Individual insurance plan helps cover all or part of these costs. However, for very expensive drugs or for drugs with a high potential for misuse, you may need to get prior authorization from Desjardins Insurance – Opens a tooltip before you can be reimbursed as per your contract.

If you are enrolled in a provincial drug insurance plan, please submit your claim to this plan first since it may cover this drug. If your claim is refused by your provincial drug insurance plan, please send us a copy of the notice of refusal and the form completed by your physician so that we can analyze your file.


Before sending any forms to us, please call our Customer Contact Centre at one of the numbers below to see if there are any other documents you need to include.

Vision

Telephone: 1-866-608-4746 This link will launch your default phone software. or 1-800-294-5399 This link will launch your default phone software. (outside Canada) or 514-875-9170 This link will launch your default phone software. (call collect)
Fax: 1-866-557-7374

SOLO products

Telephone : 1-888-558-5525 This link will launch your default phone software. or 514-285-3000 This link will launch your default phone software., 1-800-361-7285 This link will launch your default phone software. (U.S.)
Fax : 1-866-557-7374 or 514-285-3290 (outside Canada)

Telephone : 1-800-278-0669 This link will launch your default phone software. or 416-926-2699 This link will launch your default phone software. (Local Calls)
Fax : 1-888-716-4355

Please note that the patient support program for targeted specialty drugs does not apply to individual insurance.

Select in the table below the form corresponding to the drug you have been prescribed and follow the instructions.

A to E | F to N | O to S | T to Z

A to E

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F to N

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O to S

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T to Z

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Please use the Prior Authorization Request generic form (PDF, 1.1 MB) Opens in a new window. only if you are unable to find your drug in the above table.