Group insurance

   Canada Post possible service interruption – Instructions for clients

How do you submit a claim?

Your claim will be processed within 2 business days if you submit it in one of the three following ways1:

Online For most healthcare claims, including drug, dental and vision care expenses
Mobile For a number of healthcare claims, including vision care expenses
At the healthcare professional’s office For most healthcare claims, including drug, dental and vision care expenses

Mail​

Your claim will be processed within 5 business days of the date we receive it.

It’s important to remember

  • 12 months: Be sure to submit your claims within 12 months of receiving the healthcare or services in question. Keep copies of your receipts as claims may be audited at any time during the 12 month period after they’ve been submitted.
  • $500: Submit a dental treatment plan before incurring costs over $500.

Direct deposit

Get your reimbursements faster!

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Useful links

Form

SUGGESTED LINKS

1. To claim prescription drug fees online, please check your payment card. If the term DRUG COVERAGE appears on the card, you can only submit an online claim for the portion that was not covered by your card.