Need help?

Have questions or concerns about the coronavirus (COVID‑19)? Consult our FAQ.

Check your coverage

Find out what’s covered by your plan

Check your insurance booklet to find out what’s covered by your plan. If your plan has different coverage levels, refer to your insurance certificate to see what you’ve got.

Learn more about your drug insurance coverage

Some limitations or exclusions may apply to your drug coverage. Here’s some information to help you better understand your coverage.

Check how much coverage you have left

Call us Monday to Friday, 8:00 a.m. to 8:00 p.m. (ET) at 1 800 463-7843 This link will launch your default phone software..

Please have your contract number, your group name and your certificate/ID number handy when you call.

View delisted providers

Check to see if your provider has been delisted before you pay for a product or service that is covered under your plan. To view delisted providers, log in to your group insurance account, click the Tools and resources tab and consult the Resource Centre.

Use your plan benefits

Submit a claim

See the 5 ways to submit a claim. If you’re covered under more than one plan, make sure to submit your claims in the right order.

Contact the Employee assistance program

Get help while travelling

Our Travel Assistance service is available 24/7 from anywhere in the world

Retirement or end of employment

Find out how you can purchase individual health insurance without having to provide evidence of insurability

Contact us

We're currently experiencing high call volume and long wait times. Here are a few resources that can help you get answers to your questions:

Step-by-step instructions for online services.

Questions about COVID-19.


Information/ feedback

Please have your plan and certificate numbers, group name or other identification information handy when you call.


Report fraud

If you think someone is abusing your group insurance plan, there are 2 ways to report fraud anonymously: