Have questions or concerns about the coronavirus (COVID‑19)? Consult our FAQ.
Check your insurance booklet to find out what’s covered by your plan. If your plan has different coverage levels, refer to your insurance certificate to see what you’ve got.
Some limitations or exclusions may apply to your drug coverage. Here’s some information to help you better
understand your coverage.
Call us Monday to Friday, 8:00 a.m. to 8:00 p.m. (ET) at
1 800 463-7843 This link will launch your default phone software..
Please have your contract number, your group name and your certificate/ID number handy when you call.
Check to see if your provider has been delisted before you pay for a product or service that is covered under your plan. To view delisted providers, log in to your group insurance account, click the
Tools and resources tab and consult the
See the 5 ways to submit a claim. If you’re covered under more than one plan, make sure to
submit your claims in the right order.
Free and confidential professional services
Learn more about contact the Employee assistance program 360°.
Our Travel Assistance service is
available 24/7 from anywhere in the world
Find out how you can
purchase individual health insurance without having to provide evidence of insurability
We're currently experiencing high call volume and long wait times. Here are a few resources that can help you get answers to your questions:
Step-by-step instructions for online services.
Questions about COVID-19.
Please have your plan and certificate numbers, group name or other identification information handy when you call.
If you think someone is abusing your group insurance plan, there are 2 ways to report fraud anonymously: