Assistance services

Get free, confidential, professional services 24/7.

Ask your employer if your plan includes these services.

Corporate assistance program 360°

If your manager refers you to this assistance program, you can benefit from up to 4 hours of confidential assistance and problem-solving services, online or by phone, to help you get back on your feet again. This is a referral-only service.

Are you a manager?

Employee assistance program 360°

You and your family can benefit from up to 12 hours of confidential assistance and problem-solving services, in person, by phone or online, to help you overcome challenges and get back on track.

Comprehensive support for employees and managers

  • Up to 12 hours of counselling in person, by phone or online: personal, relationship or family problems, issues with addiction, problems at work, etc.
  • Phone consultations: legal or financial problems, eldercare and childcare support.
  • 3 hours of parenting support to help children plan and prepare for school.
  • Epsylio: this new online self-help service is available for employees who may not be ready to speak to a counsellor.

Call 1-877-455-3561

Are you a manager?

Health assistance

This is a 24/7 telephone assistance service you can turn to for help. Get answers to questions about:

  • Fitness and nutrition
  • Vaccinations
  • Childcare
  • Local healthcare resources
  • This service is offered free of charge if your insurance plan includes our extended healthcare benefit1.

Call 1-877-875-2632

Convalescence assistance service

This is a 24/7 telephone assistance service that can direct you to local resources to help with your recovery, such as:

  • Home nursing care
  • Meals on wheels
  • Chores and home maintenance
  • Private convalescent centres

You can call any time of the day or night. Our experienced employees will evaluate your particular situation, put you in touch with the healthcare services, doctors and private healthcare providers you need and provide other support, as needed.

  • This service is offered free of charge if your group insurance plan includes our home care insurance.

Call 1-877-875-2632

1. The extended healthcare benefit includes supplementary healthcare, vision care, home care, and prescription drug insurance, as well as travel and trip cancellation insurance.