Update your list of dependents

Last updated: December 5, 2018

A dependent is an immediate family member who is covered under your group insurance plan. To submit healthcare claims for a family member, you must have family, couple or single-parent coverage, depending on your situation and what the available options are under your plan. It’s easy to update your list of dependents.

When a child turns 18 or 21 (depending on the age limit indicated in your plan booklet) they are no longer considered a dependent unless they are a full-time student. You’ll have to confirm their student status in your group insurance account at the start of every semester until they turn 25, at which point they are no longer covered under your plan. Once you have no more children who qualify as dependents, you’ll have to ask the person responsible for your group insurance plan to change your coverage type to either individual or couple.

If you have a dependent who is covered under another Desjardins plan, we recommend adding that information to your account. You can then use your secure site to submit claims to each plan to get the maximum reimbursement you’re entitled to. This is known as coordination of benefits.

Before you begin

  • The options shown in your account may differ from the screenshots shown here, depending on your plan and the province you live in. If there’s any information you can’t see or make changes to, contact the person responsible for your group insurance plan.
  • Any changes you make to your dependents’ information will take effect right away, unless you specify a future date.
  • IMPORTANT: Updating your list of dependents won’t change your coverage type (individual, family, etc.). To change coverage type, you have to contact the person responsible for your group insurance plan.
  1. Log into the plan member site. Need help logging in?

  2. From the home page, select Your account > Dependents and coordination of benefits.

    Don’t see this option?

    That probably means your plan doesn’t give you online access to your dependent list. Contact the person responsible for your group insurance plan for more information.

    If you have a flexible insurance plan (IntelliFlex)

    The steps shown here do not apply to you. You can manage your dependent information from the Enrollment and coverage section.

  3. Under Dependents and coordination of benefits, click on Edit.

    Don’t see this button?

    That probably means your plan doesn’t let you update your dependent information online. Contact the person responsible for your group insurance plan for more information.

  4. From the Modify my dependents file page, Click on Add dependent.

  5. Fill out the required fields and click on Add.

    Full-time student

    If your child is 18–25 or 21–25 (depending on the age limit indicated in your plan booklet) and studying full-time, check the Full-time student box and provide the necessary information to confirm their student status.

    Functional impairment

    If your child is 18+ or 21+ (depending on the age limit indicated in your plan booklet) and has a physical or mental disability, select YES from the drop-down list under Functional impairment and provide the necessary information.

    Coordination of benefits

    If your dependent has similar healthcare coverage under another Desjardins group plan, fill out the Coordination of benefits section . You can then use your secure site to submit claims to each Desjardins plan to get the maximum reimbursement you’re entitled to. This will only work if both plans are with Desjardins; otherwise, you’ll have to submit separate claims to each insurer to coordinate benefits.

  6. The next screen will provide you with some instructions. If supporting documentation is required to process your request, this is where we’ll ask you for it. Read these instructions carefully and click on Submit to complete the process.

  7. You’ll see a summary of your dependent information on the next screen. Make sure everything is correct, then click on Submit to confirm your changes.

  8. A confirmation message will appear onscreen. You can print the page if you like, or click on Back to home page.

    Change coverage type

    Updating your list of dependents won’t change your coverage type (individual, family, etc.). To change coverage type, you have to contact the person responsible for your group insurance plan.

    Account history

    If you ever need to check a transaction you made online, you can find your entire history by going to Your account > Account history.

  1. Log into the plan member site. Need help logging in?

  2. From the home page, select Your account > Dependents and coordination of benefits.

    Don’t see this option?

    That probably means your plan doesn’t give you online access to your dependent list. Contact the person responsible for your group insurance plan for more information.

    If you have a flexible insurance plan (IntelliFlex)

    The steps shown here do not apply to you. You can manage your dependent information from the Enrollment and coverage section.

  3. Under Dependents and coordination of benefits, click on Edit.

    Don’t see this button?

    That probably means your plan doesn’t let you update your dependent information online. Contact the person responsible for your group insurance plan for more information.

  4. Click on the name of the dependent whose information you want to edit.

  5. Make the changes you want and click on Continue.

    Full-time student

    If your child is 18–25 or 21–25 (depending on the age limit indicated in your plan booklet) and studying full-time, check the Full-time student box and provide the necessary information. If you need assistance, read the information on how to confirm a dependent’s student status.

    Functional impairment

    If your child is 18+ or 21+ (depending on the age limit indicated in your plan booklet) and has a physical or mental disability, select YES from the drop-down list under Functional impairment and provide the necessary information.

  6. Click on Submit to confirm your changes.

  7. You’ll see a summary of your dependent information on the next screen. Make sure everything is correct, then click on Submit to confirm your changes.

  8. A confirmation message will appear onscreen. You can print the page if you like, or click on Back to home page.

    Account history

    If you ever need to check a transaction you made online, you can find your entire history by going to Your account > Account history.

  1. Log into the plan member site. Need help logging in?

  2. From the home page, select Your account > Dependents and coordination of benefits.

    Don’t see this option?

    That probably means your plan doesn’t give you online access to your dependent list. Contact the person responsible for your group insurance plan for more information.

    If you have a flexible insurance plan (IntelliFlex)

    The steps shown here do not apply to you. You can manage your dependent information from the Enrollment and coverage section.

  3. Under Dependents and coordination of benefits, click on Edit.

    Don’t see this button?

    That probably means your plan doesn’t let you update your dependent information online. Contact the person responsible for your group insurance plan for more information.

  4. Find the name of the dependent whose coverage you want to terminate, and click on Terminate at the end of the row.

    Don’t see this button?

    That probably means your plan doesn’t let you make this kind of change online. Contact the person responsible for your group insurance plan for more information.

  5. Enter the coverage termination date and click on Terminate. Note that you can’t select a date more than 90 days in the future.

  6. Click on Submit to confirm your change.

  7. You’ll see a summary of your dependent information on the next screen. Make sure everything is correct, then click on Submit to confirm your changes.

    Note

    Your dependent’s name will continue to show up in your list after you terminate their coverage. However, starting on the coverage termination date you specified, claims submitted for that person will not be approved

  8. A confirmation message will appear onscreen. You can print the page if you like, or click on Back to home page.

    To change coverage type

    Updating your list of dependents won’t change your coverage type (individual, family, etc.). To change coverage type, you have to contact the person responsible for your group insurance plan.

    Account history

    If you ever need to check a transaction you made online, you can find your entire history by going to Your account > Account history.