Assistance services

Healthy employees who have the tools they need to deal with stress and life's everyday problems are more productive and less likely to miss work.

With this in mind, we’ve included practical employee assistance services with some of our insurance products to keep your employees healthy.

Health Assistance

This is a telephone assistance service employees can turn to for help 24/7 to get answers to questions about:

  • Health
  • Fitness and nutrition
  • Vaccinations
  • Childcare
  • Local healthcare resources
  • This service is included with our extended healthcare benefit1.

To give your employees the tools they need to get through difficult times, check out our Employee assistance program 360°.

Convalescent care

This service was designed to help your employees recover from an illness or a surgical procedure.

It gives your employees access to information about local resources such as:

  • Home nursing care
  • Meals on wheels
  • Chores and home maintenance
  • Private convalescent centres

They can call any time, day or night. Our experienced employees will evaluate their particular situation; put them in touch with the doctors, private healthcare providers and healthcare services they need, and give them other support as needed.

Travel assistance

This service is a key part of our travel insurance package, and is included in our extended healthcare benefit1. It provides 24/7 on-the-ground access to multi-lingual personal and medical assistance anywhere in the world.

Learn more about Travel assistance

1. The extended healthcare benefit includes supplementary healthcare, vision care, home care, and prescription drug insurance, as well as travel and trip cancellation insurance.