Health support and assistance services
Take advantage of the free assistance services available based on your insurance policy, including our phone assistance service.[ Note 1 ]
24/7 phone assistance 1-877-506-8392 This link will launch your default phone software.
Phone assistance
Call us to:
- Get explanations about a medical condition, an illness, or the side effects of a medication
- Get information on how to cope with a disability or critical illness, like cancer, and understand your treatment options
Who can use our phone assistance service?
You can use this confidential service if you have an individual insurance product listed below:
- Life insurance
- Disability insurance
- Healthcare insurance
- Critical illness insurance
- Hybrid insurance (Life with Critical Illness Advance and Life with Long-Term Care Advance)
Assistance services
Desjardins Insurance is committed to our insured clients' physical and emotional well-being. That's why we offer them complimentary assistance services based on their insurance coverage. The insured and their loved ones can use them whether they're healthy or going through a difficult time.
Second medical opinion
In the event of an illness, you'll have access to 4 services:
- Specialist physicians can give you a second opinion on a diagnosis, treatment plan or surgical procedure for any medical condition—not just the ones covered under your contract.
- You'll get help finding the top specialists in Canada for your medical situation, based on your requirements and geographic preferences.
- You'll have access to a directory with the contact information for medical specialists and establishments outside Canada for treatment or surgery.
- A nurse will act as your personal health navigator to help you with all your health-related questions, not only questions about critical illness or health problems. Unlimited access to the service is available for the insured adult[ Note 2 ], their immediate family (spouse and dependent children[ Note 3 ]) and their extended family (parents, parents-in-law, siblings and siblings-in-law).
Available with:
- Disability insurance
- Healthcare insurance
- Critical illness insurance
- Hybrid insurance (Life with Critical Illness Advance)
Psychological assistance
In the event of a covered critical illness or loss of independence, as the insured person, you can get psychological assistance to help you through difficult times. You'll have access to specialists who will listen to you and help you better manage your personal problems and emotions.
This confidential service provides you with a maximum of 3 one-hour sessions per event while your claim is being opened.
The service is available by phone or video conference.
Available with:
- Critical illness insurance
- Hybrid insurance (Life with Critical Illness Advance and Life with Long-Term Care Advance)
Autonomy assistance
If you experience a temporary or permanent loss of autonomy, you can receive non-medical home care services to help you and your caregivers maintain quality of life.
Domestic assistance[ Note 4 ]
Available to the insured and their caregivers.
Examples include light housekeeping, meal preparation, laundry, pet care, grocery shopping and other errands, and supervision of a person living alone.
Assistance with daily living[ Note 4 ]
Available to the insured.
Examples include hygiene and comfort care, help with morning and evening routines and mobility at home, supervision, transportation for medical appointments and companion services for outings.
Available with:
- Critical illness insurance
- Hybrid insurance (Life with Critical Illness Advance and Life with Long-Term Care Advance)
Home assistance
Contact us to plan home renovations, get professional help quickly or obtain advice.[ Note 4 ] We also offer 24/7 emergency service.
Services we provide include referrals for contractors, tips for buying or maintaining appliances, and immediate assistance in the event of a major leak or damage.
Available with:
- Hybrid insurance (Life with Long-Term Care Advance)
Travel assistance
If you're planning a trip outside your home province, we're here for you.
Pre-departure
Get free and unlimited access to our help line, which provides reliable information and advice before a trip.
Nurses will answer health-related questions and qualified assistance coordinators will answer general questions.
During your trip
Receive assistance in emergency situations.
Medical assistance: Referrals to healthcare facilities, transportation arrangements for emergency care and more.
Non-medical assistance: Help with lost official documents or language barriers, arrangements for emergency return-trip travel and more.
Available with:
- Healthcare insurance
Eligibility details
See which assistance services are available with your insurance product.
- Phone assistance
- Phone assistance
- Second medical opinion
- Phone assistance
- Second medical opinion
- Travel assistance
- Phone assistance
- Second medical opinion
- Autonomy assistance
- Psychological assistance
- Phone assistance
- Second medical opinion
- Autonomy assistance
- Psychological assistance
- Phone assistance
- Autonomy assistance
- Psychological assistance
For more information, contact our Client Relations Centre at 1-888-558-3225 This link will launch your default phone software. (Quebec) or 1-800-278-0669 This link will launch your default phone software. (elsewhere in Canada), or contact your life and health insurance advisor.[ Note 5 ]
Notes
- The assistance services are not a contractual obligation of Desjardins Insurance and may be withdrawn at any time without notice.
- In the case of an insured child, access to the service is unlimited for their immediate family (father, mother and siblings) and grandparents who are policyowners for the child's policy. [Back to note reference 2]
- A child is considered dependent up to age 21 or up to age 25 if enrolled in school full time. [Back to note reference 3]
- Referral service only. The insured will be responsible for any costs incurred. [Back to note reference 4]
- The life and health insurance advisor is formally known as a Financial security advisor in Quebec and as a Life insurance agent in Ontario. [Back to note reference 5]