COVID-19 – Group insurance

​​ We're living through a difficult time. Remember, we're here for you and always will be. We've implemented the following services and support measures so that you can focus on your well-being and that of your loved ones.

To submit a claim

Use our online services to submit your claims and avoid potential postal service delays.

Submit an online claim External link. This link will open in a new window.

Download the Omni app

New online claim providers

You can now submit online claims for psychotherapists, psycho-educators and guidance counsellors, if they're covered by your plan.

Avoid sending things in the mail

Use our secure web service to send us digital copies of paper forms and supporting documents instead of sending them by mail.

Use the secure file transfer service External link. This link will open in a new window.

Find a form

Access to the care and support you need

Expanded list of virtual care providers

To improve access to care, we've expanded our list of virtual care providers.

  • 12 additional counsellors, therapists and healthcare professionals

The full list of all 26 virtual care providers is posted in the FAQ.


Health information related to COVID-19

The more information you have, the better you can take care of yourself and your family.

A few suggestions:

Plus, a new page dedicated to COVID-19 has been posted on the Health is Cool 360° platform.

Go to the secure site External link. This link will open in a new window.

Download the Omni mobile app

Need help? Call us: 1-877-455-3561 This link will launch your default phone software.

Making things easier for you

Flexible claims process

You don't have to worry if you can't get a form from your doctor or meet certain deadlines.

Concerned about meeting all the requirements for your claim? Our representatives are here to help.

Call us: 1-844-410-6485 This link will launch your default phone software.

Learn more about submitting claims

We're monitoring the situation closely

We'll continue to adjust our processes and services as the situation develops.

If you have questions or concerns, please contact your plan administrator.


Last update: August 2, 2022



Travel insurance

In the interests of your health and safety, we strongly recommend that you check the Government of Canada's COVID-19 website External link. Opens in a new window. for travel restrictions, exemptions and advice before booking your trips and again before you leave. Even if you are covered for eligible medical expenses, it may not be easy to get medical care in destinations where travel advisories are in effect.

Trip cancellation insurance