Accessing the Health is Cool 360° platform

Last updated: January 28, 2018

To help you take control of your health, the Health is Cool 360° platform helps you navigate the Canadian healthcare system and get reliable health information.

Before you start:

  • The Health is Cool 360° platform is not included with all plans. Ask your employer if it’s included in yours
  • In most cases, you’ll need to sign up for online services to access the platform. If online services aren’t offered with your plan, go to Accessing the platform if you can’t use online services.
  1. Log on to the plan member site. Need help logging on?

  2. From the home page, select Tools and resources > Health is Cool 360°.

  3. Read over the information provided, then click Continue to go to the platform.

Download the Claim 360° app on the App Store External link. Opens in a new window. or Google Play External link. Opens in a new window..

  1. Log in to Claim 360°. Need help logging on?

  2. Select the menu button , then select Health is Cool 360°.

  3. Select Access the platform.

  4. Read the information provided, then select Continue to go to the platform.

Type healthiscoolprogram.ca External link. Opens in a new window. in your browser’s address bar.

Tip: Add this address to your favorites for quicker access next time.

Using an existing account

Use this option if you’ve already created a username for the Health is Cool 360° platform.

  1. Enter your username and password in the fields, and then click Go.

Creating a new account

Choose this option if it’s the first time you’re using the Health is Cool 360° platform.

  1. On the login page, click Register.

  2. Enter the information requested, then click Go.

Tip: If you can’t find your group number, ask the person responsible for your group insurance plan.