Accessibility for persons with disabilities

Accessibility is very important to us

Desjardins Insurance – Opens a tooltip is committed to making sure our products and services are accessible to persons with disabilities.

As a result, we have undertaken a number of initiatives to reduce obstacles that might prevent people with disabilities from being able to benefit from our services:

  • Robust accessibility policies and practices that all employees are familiar with.
  • Special training for employees who provide goods and services to persons with a disability.
  • Functional tests are performed on our public websites using the following screen reader/browser combinations: Jaws 16.0/Internet Explorer 11 and NVDA/Firefox (latest versions)

Refer to the pamphlet containing information about these policies and procedures (PDF, 407 KB) Opens in a new window. and the 2013–2018 Multi-Year Accessibility Plan (PDF, 301 KB) Opens in a new window. for more details..

Accessible formats and communication supports are available upon request.

Feedback Process

As a client of Desjardins Insurance, you can also play a key role when it comes to helping us to make our products and services more accessible and helping us better meet your needs and serve you better.

Simply send us your questions or comments. We will get back to you as soon as possible.