Assistive devices and equipment
All our employees receive the necessary training and are familiar with the various assistive devices and equipment that persons with disabilities may need to use to access our goods and services.
We are working on an ongoing improvement project to provide easier navigation for people with disabilities.
Employees take disabilities into account when communicating with persons with disabilities. Upon request, they will provide accessible formats and communication supports.
Persons with disabilities may bring their service animals on all premises that are open to the public and/or to third parties.
Persons with disabilities have the right to bring a support person with them on our premises. When their files contain confidential personal information, staff reserves the right to ask for the consent of the person with a disability before discussing his or her file in the presence of the support person. Staff may require the support person to sign a confidentiality agreement as necessary.
Temporary service interruption notice
Persons with disabilities will be informed as soon as possible of any temporary interruption of service. A notice will be posted in a highly visible location at premises located in Ontario and/or online to inform you of:
- the reasons for the temporary interruption
- the anticipated length of the interruption
- the alternate services and facilities available until the situation returns to normal, where applicable.
Our employment processes take into account the needs of persons with disabilities.
Our employees and representatives who deal with persons with disabilities receive training on accessibility standards in effect and on the legislation, to help persons with disabilities access our services. The people who develop our accessibility policies have also been apprised of the main legal requirements. Training will also be provided to all new hires. Training will cover the following topics:
- An overview of the accessibility standards and legislation applicable in all Canadian provinces, if applicable
- An overview of our policy on service accessibility for persons with disabilities
- How to interact and communicate with persons with various types of disabilities
- How to interact with persons with disabilities who use an assistive device or equipment or who require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty accessing our goods or services
This training will be provided on an ongoing basis in the event major changes are made to the policy.