Choose your settings

Choose your language
Confirm

Group insurance claims

Need to file a group insurance claim? Find out how.

Log in to the secure site

Before you start

  • Check your insurance booklet to see if the expense is covered.
  • Keep a copy of the receipt in case your claim is audited.
  • Submit a treatment plan before buying a product or receiving treatment that costs over $500.

Have a health spending or wellness account?

These accounts help pay for certain expenses not covered by your plan.

See how spending accounts work

Claim with your payment card

Have eligible expenses at your pharmacist, dentist or healthcare professional paid for right away.Go to note 1

We pay the portion covered by your plan, and you pay the difference. You get a receipt that shows the claim amounts, which you can keep for tax purposes.

Where to find the card

You can find your card in the Omni app or on our secure site (under  Your account). 
If you have an iPhone, you can add your payment card to Apple Wallet.

Claim online

You can submit all your healthcare claims online. This includes prescription drug, vision care and dental care claims.

Log in to the secure site

Download the Omni app

How to file a claim online

Get step-by-step instructions on how to submit a claim on our secure site or in the Omni app.

Claim with a form

Are you a healthcare provider or professional?

Upload your documents securely

Use pre-filled forms to save time

Go to our secure site. Under Tools and resources, download the forms you need and submit your claim.

Don’t see the forms you need on the secure site? Check the List of claim forms.

List of claim forms

Healthcare

Use this form to submit claims for healthcare expenses.

For example:

  • Devices and equipment
  • Prescription drugs
  • Medical care
  • Services provided by a healthcare professional
  • Vision care
Healthcare benefits claim – 19132A (PDF, 2.70 MB)
Convalescent care
Convalescent care claim – 98130E (PDF, 1.65 MB)
Home nursing care - Request for additional information – 09008E (PDF, 1.17 MB)
Prescription drugs
Request for reimbursement of reference biologic drugs – 21084E (PDF, 1.44 MB)
Request for reimbursement of brand name medications – 12126E (PDF, 1.43 MB)
Request for reimbursement of a medication not included in the Tier-1 managed formulary or of a brand name medication – 13175E02 (PDF, 1.87 MB)
Request for reimbursement of a medication not included in the Dynamic Therapeutic Formulary (DTF) or of a brand name medication – 13175E (PDF, 1.87 MB)

Certain expensive drugs or drugs with high risk of misuse need to be authorized before they can be reimbursed. Find out how to request prior authorization.

File your claim

If you don’t have access to the secure site, mail your documents to the address listed on the form.

Evidence of insurability for dental care – 20021A (PDF, 296 KB)
Dental care claim – 19110A (PDF, 2.31 MB)
File your claim

If you don’t have access to the secure site, mail your documents to the address listed on the form.

Wellness account claim – 17111E (PDF, 2.23 MB)
File your claim

If you don’t have access to the secure site, mail your documents to the address listed on the form.

You can submit a claim online or by mail for:

  • Emergency healthcare
  • An accident while travelling
  • Trip cancellation
  • Baggage (damaged, lost, etc.)

Find the right claim form

If you have any questions, see our Disability claims guide This link will open in a new window. or call us at 1-800-463-7843 This link opens your phone app.. We're here to help.

Initial forms

Submit each completed form as soon as you can. You don't need to submit all 3 forms at once.

If you have a doctor's note, send it to us so we can add it to your file.

Disability or waiver of premium claim – 06329E (PDF, 1.55 MB)
Disability or waiver of premium claim – Employer's statement – 08317E (PDF, 1.61 MB)
Disability claim – Initial attending physician's statement – 02025A (PDF, 1.14 MB)

Other form

Disability claim – Attending physician's additional report – 02026A (PDF, 1.14 MB)
File your claim

Fill out the forms and gather the required documents. Upload your documents securely or mail them to the address listed on the form.

If you have any questions, call us at 1-800-463-7843 This link opens your phone app.. We're here to help.

Make sure you understand your coverage and the definitions of the critical illnesses, as well as any limitations and exclusions that apply. That way, you'll know you’re eligible for a benefit.

Critical illness insurance guide (PDF, 1.27 MB)
Critical illness claim – 170252A (PDF, 192 KB)
Critical illness claim – Employer's statement – 12123E (PDF, 1.34 MB)
Critical illness claim – Attending physician's statement – 17026A (PDF, 769 KB)
File your claim

Fill out the forms and gather the required documents. Upload your documents securely or mail them to the address listed on the form.

If you have any questions, call us at 1-800-463-7843 This link opens your phone app..  We're here to help.

Initial forms

Death claim – Beneficiary's statement – 02227A (PDF, 1.30 MB)
Declaration of status for the deceased common-law spouse – 01311E (PDF, 2.28 MB)
Death claim – Employer's statement – 12123E (PDF, 1.34 MB)

Other form

Death claim – Physician's statement – 14153E (PDF, 1.14 MB)
File your claim

Fill out the forms and gather the required documents. Upload your documents securely or mail them to the address listed on the form.

If you have any questions, call us at 1-800-463-7843 This link opens your phone app.. We're here to help.

Make sure you understand your coverage, the schedule of losses and any limitations and exclusions. That way, you'll know if you're eligible for a benefit.

Accidental dismemberment or loss of sight claim – 02809A (PDF, 1.37 MB)
Accidental dismemberment or loss of sight – Employer's statement – 12123E (PDF, 1.34 MB)
File your claim

Fill out the forms and gather the required documents. Upload your documents securely or mail them to the address listed on the form.

Contact us

You’ll need your group and certificate numbers.

By phone

1-800-263-1810 This link opens your phone app.

Group insurance products are manufactured by Desjardins Financial Security Life Assurance Company.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
Google Play, the Google Play logo and Android are trademarks of Google LLC.
To find healthcare professionals who participate in the direct payment program, see TELUS Health eClaims.
Back to note reference Go to note [ 1 ]