Sign up for direct deposit or make changes

Last updated: November 16, 2018

If you want to submit claims online, you’ll have to sign up for direct deposit. This service deposits your payments directly into your bank account, and your “explanation of benefits” slips will be made available online instead of mailed to you.

Before you begin

  • Direct deposit is for healthcare reimbursements only (which includes dental care, prescription drugs and vision care).
  • Have a cheque on hand. If you don’t have one, contact your financial institution to get your branch (or transit) number, institution number and account number, as well as the designation number.
  1. Log on to the plan member site. Need help to register?

  2. At the bottom of the home page, select Manage direct deposit.

  3. Enter your bank account information and the email address you’d like your payment notices sent to, then click Next.

  4. Make sure your information is correct and click Submit.

  5. Write down your confirmation number and click Back to home page.

Download the Claim 360° app on the App Store External link. Opens in a new window. or Google Play External link. Opens in a new window..

  1. Open the Claim 360° app and sign in. Need help to register?

  2. From the home screen, select Direct deposit.

  3. Enter your bank account information and the email address you’d like your payment notices sent to, then click Continue.

  4. Make sure your information is correct and click Submit