In case you missed it, here’s the message shared by email on April 3, 2020, and it is available on the plan sponsor services website.
In these unprecedented times, I wanted to take a moment to reassure you. The entire Group retirement savings team is here for you and committed to do what's best for you and your plan members. In parallel, our Group Benefits colleagues are keeping clients and plan members informed of the latest developments.
We remain fully operational and are applying government mandated containment measures by having the vast majority of our employees working from home and complying with social distancing protocols in our activities. At all times, we will follow the government’s recommendations and continue to act responsibly to minimize the spread of the virus.
As the Desjardins Group continues to help members and clients deal with the financial hardships caused by this situation, we are here to support you and your plan members. We are working closely with the Canadian Association of Pension Supervisory Authorities (CAPSA) as well as provincial and federal pension authorities to collaborate regarding the issues and concerns you may be facing and will keep you informed of any developments.
While we continue processing requests received by mail, we invite you to use our online plan sponsor services at
dfs.ca/plansponsor. You can also reach us by
email This link will launch your default mailing software. or by contacting your client relationship manager. Your plan members are also encouraged to manage their transactions 24/7 on the secure member site, accessible via
At this time, rest assured that the Desjardins Group is
financially solid External link. This link opens in a new window, with levels of capitalization and liquidity that are more than adequate and capable of absorbing substantial losses during the economic slowdown caused by the
I hope you and your plan members stay safe and healthy during this challenging time.
David Charbonneau, ASA, ACIA
Senior Vice-President, Group Retirement Savings