FAQ - Credit insurance - Coronavirus (COVID‑19)

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Supporting you is our priority

The coronavirus (COVID-19) situation is evolving very quickly and we know that our clients have a lot of questions. We’ll keep you informed about any decisions we make that may affect your credit insurance coverage.

If you have any questions or concerns about the coronavirus, see our relief measures for Personal members and clients External link. Opens in a new window..

You can find information about your insurance coverage on AccèsD External link. Opens in a new window. or on the Desjardins mobile services app in the Life and health insurance section under My insurance documents.

We’ve put together this FAQ for you. Please note that in case of discrepancy between the FAQ and your contract, the information in your contract takes precedence.

Life insurance

Disability insurance

Job loss insurance (credit balance insurance for individuals)

Critical illness insurance (credit balance insurance for individuals and businesses)

Deferring premium payments

Assistance services


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