Once we’ve received all the completed forms, we need a few days to go over your claim. Here’s how long it usually takes to process a claim:
|Type of claim||Processing time|
|Short-term disability||5 business days|
|Long-term disability||10 business days|
While we’re reviewing your claim, we may call you to find out more about what caused your disability and if there’s anything that can be done to help you get better. We may also ask health professionals or disability prevention and management specialists for their input.
One thing you can count on: whether we’ve approved or denied your claim, your claims specialist will get back to you quickly to let you know. We’ll also confirm our decision in writing.