FAQ - Employee assistance program

Insured employees and members of their immediate family are eligible for this service.

The psychosocial counselling service provides a maximum number of hours of counselling per year, as outlined in your organization's contract. For telephone counselling on legal, financial, eldercare or child care matters, there is no limit on the number of calls or assistance requests. Parenting support to help children plan and prepare for school is limited to 3 hours per year.

Confidentiality is a key component of the assistance program. All network counsellors are members of a recognized professional association, and as such, must comply with Canadian and provincial legislation regarding the protection of personal information. They are also bound by the code of ethics of their profession. No information regarding the use of these services may be disclosed to anyone without your written authorization.