- Easy reimbursement for eligible healthcare expenses
- Accepted all across Canada by participating pharmacists, dentists and other healthcare professionals
- No forms to fill out
Immediate at participating pharmacies and dental offices
- 2 business days at other participating healthcare professionals
Eligible claims if your plan covers these expenses
Talk to your pharmacist, dentist or participating healthcare professional for more information.
You will need to mail in any claims for expenses that are partly reimbursable by a government program or that were incurred outside of Canada.
How do you use your payment card?
Drug expenses or dental care: Present your payment card at a participating pharmacy or dental office, and we’ll pay the portion covered by your insurance immediately. You just have to pay the difference.[
Other participating healthcare professionals: Present your payment card to the
healthcare professional. You’ll receive your reimbursement a few days later if your claim is approved.
Use your card when you travel!
If it’s part of your plan, your healthcare coverage includes free access to our Travel Assistance service to help you resolve any problems you run into on the road.
Before incurring healthcare expenses abroad, always contact Travel Assistance as soon as possible. Our agents will guide you through the next steps to make sure your expenses will be eligible to claim. You can call 24 hours a day, 7 days a week. The phone number is on the back of your payment card. Don’t leave home without it!
Before you leave, don’t forget to check your insurance plan brochure to confirm your coverage and any restrictions or exclusions that may apply.
Lost your card?
Plan member site
Log in and select
Your account >
Payment card. Click
Print a card.
Claim 360° app
Once you’ve logged in, tap the
Card tile on the home screen. Your card will be displayed on your phone screen. Show it to your healthcare professional so they can record the information they need.
If you want us to mail you a new card, please contact us.
Is your card not working?
Use another method to make a claim and contact us.
If you have a deferred payment card, you’ll have to pay all drug costs upfront. You will be reimbursed based on the timeline set out in your plan. This restriction does not apply to dental care.