Our Customer Contact Centres

We're currently experiencing high call volume and long wait times. Here are a few resources that can help you get answers to your questions:

Step-by-step instructions for online services

Questions about COVID-19 and trip cancellation

FAQ

If you are a Desjardins Insurance – Opens a tooltip group insurance plan member or plan administrator and you have any questions about your insurance plan, our Customer Contact Centre's goal is to answer your questions.  Our Centre business hours are from 8 a.m. to 8 p.m. (ET) Monday through Friday. Please make sure you have your contract number and group name, as well as your certificate or identification number, on hand when you call.


Health and Dental Claims

Desjardins Financial Security
C. P. 3950
Lévis, Québec G6V 8C6

1-800-463-7843 This link will launch your default phone software.


Disability Income Claims and Disability Management

OTHER PROVINCESQUEBEC
Desjardins Financial Security
P.O. Box 4593, Station A
Toronto, Ontario M5W 4X7

1-800-263-1810 This link will launch your default phone software.
Desjardins Financial Security
200, rue des Commandeurs
Lévis, Québec G6V 6R2

1-800-463-7843 This link will launch your default phone software.


Group Administration

Desjardins Financial Security
200, rue des Commandeurs
Lévis, Québec G6V 6R2


All email enquiries
groupservice@dfs.ca This link will launch your default e-mail software.