For a secure website experience

Our rigorous security procedures ensure that your computer is protected when you visit our website:

Secure section indicator

An icon appears in the upper right corner of the pages in the secure section of our website. This indicator shows you at a glance whether you're in a secure section.

What is a "secure section?"

The secure sections of our website are protected by the SSL protocol. When you send us confidential information over the Internet, such as your name, address or password, this protocol is used to make sure the information stays confidential and isn't altered in any way. Since the information is encrypted, no one can read it as it travels between your browser and our site. We also use Firewalls so that information sent over the Internet has to pass through a number of safety checkpoints between your computer and our systems. This prevents unauthorized access to our information systems.

To benefit from the security offered by the SSL protocol, you need to use a 128-bit encryption browser, such as versions listed below in the Browser versions section. Please note that the Representative's virtual office (Webi) isn't Macintosh compatible.

Browser versions

Desjardins Insurance site and individual insurance secure section

When you visit the Desjardins Insurance site or the individual insurance secure section use one of the following browsers for best results:

  • Internet Explorer: versions 11 and Edge (Windows)
  • Mozilla Firefox: latest version (Windows)
  • Google Chrome: latest version (Windows)
  • Safari: version 9.1.1 (Mac)
  • iPad: version IOS10
  • Samsung or Nexus tablets: version 6.0.1 (Chrome)
  • iPhone: version IOS10

If you're using one of the following Web browsers, please advise us of any errors you encounter so we can make the necessary corrections, as far as possible, within a reasonable time :

  • Internet Explorer: version 9.0 (Windows)
  • iPad: version IOS9
  • iPhone: version IOS9
  • Samsung tablet: version 4.0.4 (Android browser)

Group insurance secure sections for plan members and administrators

You can no longer access the group insurance secure site with outdated versions of certain Web browsers.

Learn more

When you visit the group insurance secure sections, use one of the following browsers for best results:

  • Internet Explorer: version 11 (Windows)
  • Firefox: latest version (Windows and Mac)
  • Google Chrome: latest version (Windows and Mac)
  • Safari: version 10 and up (Mac)

All of the browsers listed above use standard security protocols, that are activated automatically when you access your personal file.

Travel insurance site

When you visit the travel insurance site, use one of the following browsers for best results:

  • Internet Explorer: versions 9.0 and 10.0 (Windows)
  • Firefox: latest version (Windows)
  • Google Chrome: latest version (Windows)
  • Safari: 5.3.6 (Mac)
  • iPad: version IOS7
  • Samsung tablet: version 4.0.4 (Chrome)

If you're using one of the following Web browsers, please advise us of any errors you encounter so we can make the necessary corrections:

  • Internet Explorer: version 8.0 (Windows)
  • Samsung tablet: version 4.0.4 (Android browser)

Group retirement savings secure sections for participants and plan sponsors

When you visit the group retirement savings secure sections, use one of the following browsers for best results:

  • Internet Explorer: version 11
  • Edge: latest version (Windows)
  • Firefox: latest version
  • Google Chrome: latest version
  • Safari: latest version (Mac)
  • Apple IOS 10+ mobile and tablets
  • Android 4.4+

All of the browsers listed above use standard security protocols that are activated automatically when you access your personal file.

If you use a Mac, the Excel reports that you generate in the Transaction History section won't let you view the details of your transactions.

Important note concerning the use of Adobe Reader with Firefox: You may experience difficulties with Adobe Reader. If so, we recommend that you consult the Mozilla support page External link. Opens in a new window. that addresses this issue.

At any time you can confirm that you're really dealing with Desjardins Insurance and not a malicious third party by checking the security certificate of our secure pages.

Cookies

Cookies are used on our site. They identify your browser software when you move from site to site or page to page during a Web session. This information can then be used to identify you and facilitate your access to a site and your ability to navigate within our site. Cookies can only be read by the website that sends them to your computer.

When you access our site directly or through a publicity redirecting to our site, a cookie file is automatically created in your computer. Our server and possibly third party ad servers can access this file in order to improve your experience on our site and in some instances promote our products. While they enable the site to identify you as a specific user, they don't recognize you by your name or other personal information. No personal information is collected through cookies.

We may collect information for statistical purposes, for instance, to determine a page's popularity, the average number of pages accessed per visitor, and the average time each visitor spends on the site. Cookies may also allow us to display Desjardins publicity if you access an external site which displays those publicities.

We use two types of cookies:

  1. Session cookies: these are not stored on your hard drive and are deleted when you log off our site.
  2. Persistent cookies: these are stored on your hard drive and recalled at your next visit. They are stored as text files in order to preclude any viruses or programs from accessing your data.

To access all parts of our website, your browser must accept cookies. If your browser is set up to refuse cookies, you can change the Internet settings in your web browser to allow cookies. If you do not allow cookies, some pages may not function properly and some features may not be available.

Google Analytics

Desjardins uses Google Analytics on Desjardins websites (hereinafter "Sites") and Desjardins mobile applications (hereinafter "Applications"). The service is provided by Google Inc. (hereinafter "Google"). Desjardins uses first-party identifiers and third-party identifiers in conjunction with third-party vendors. Google Analytics uses cookies and other unique identifiers, which are anonymous identifiers placed on your computer material. They help Desjardins to analyze your use of the Sites and Applications. The traffic data collected through cookies and other unique identifiers particularly pertains to your use of the Sites and Applications (including your IP address). Google transmits the data and stocks it on servers in the United States. Google may share this data with third parties where legally obligated or when a third party is processing data for a Google account. No information allowing Google to identify you will be transmitted.

Google will use the information collected to:

  • analyze your use of the Sites and Applications
  • compile reports on Site and Application activity
  • provide other services related to Site and Application activity as well as Internet use

DoubleClick

DoubleClick is a cookie that Google Analytics uses to collect anonymous information. Google Analytics' Advertising Features on sites that use DoubleClick include:

  • Remarketing using Google Analytics
  • Google Display Network Impression Reporting
  • DoubleClick platform integrations and Google Analytics Demographics and Interest Reporting

User ID

Google Analytics uses the User ID feature on the Sites and Applications. The feature makes it possible to associate information regarding relationships between various computer tools and several sessions with unique identifiers. Each User ID represents an individual anonymous user in Google Analytics.

Deactivation

When browsing, you can deactivate Google Analytics and/or DoubleClick by selecting the appropriate browser or computer tool parameters, advertising parameters, mobile advertisement parameters or other, notably the Google Analytics opt-out browser add-on.

By using the Sites or Applications, you expressly agree to allow Google to process personal data under the conditions and for the purposes outlined above.