How to retrieve your user ID or password

This short tutorial is a step-by-step guide on retrieving your user ID and password in order to access your Desjardins Insurance Group Retirement Savings online account.

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July 7, 2020

Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.

[Music]

[The Desjardins honeycomb logo appears]

[Text on screen: Desjardins]

Narration: You want to access your Desjardins Insurance group retirement savings online account

[Text on screen: Retrieve your user ID]

Narration: but you forgot your user ID or password? You can retrieve them in just a few steps.

[We see the Desjardins Group Retirement Savings "Log on" page, displayed on a computer]

Narration: If you have forgotten your user ID

[The cursor goes to the "Forgot your user ID?" link]

Narration: click on the "Forgot your user ID?" hyperlink.

[Clicking sound]

Narration: Authenticate yourself

[The cursor goes to the "Date of birth" field]

Narration: by entering your date of birth,

[Text on screen: 1974-11-15]

[The cursor goes to the "Group number" field]

Narration: your group number, which starts with the letter G,

[Text on screen: G001234]

[The cursor goes to the "Participant number" field]

Narration: your participant or employee number

[Text on screen: 0012345]

Narration: and your mother's first name.

[The cursor goes to the "What is your mother's first name?" field]

[Text on screen: Helen]

[The cursor goes to the "Next" button]

[Clicking sound]

[A new web page appears, revealing the user ID]

[Text on screen: Your user ID: NicolasSmith]

Narration: This information will allow you to retrieve your user ID. Remember to write it down for your next visit and keep it in a safe place.

[Text on screen: Merge your user accounts]

Narration: If you already have access to online accounts with Desjardins Insurance and want to merge your access for single sign-on,

[The "Log on" page appears]

Narration: click on the "Merge your user accounts" hyperlink.

[The cursor goes to the "Merge your user accounts" link]

Narration: The next screen will ask you to enter

[The cursor moves to the "User ID" field]

Narration: your user ID

[Text on screen: NicolasSmith]

[The cursor goes to the "Password" field]

Narration: and password for the first account

[Text on screen: MontrealHome123]

Narration: and your user ID and password for your second account.

[The cursor goes to the "User ID" field of the second account]

[Text on screen: NicolasSmith2]

[The cursor goes to the "Password" field of the second account]

[Text on screen: TorontoWork123]

Narration: Then select the identifier account.

[The cursor goes to the "First user account" button]

Narration: This is the account logon information you want to use to sign onto your accounts.

[The cursor goes to the "Merge" button]

[Clicking sound]

[The "Log on" page reappears]

Narration: Log on with your user ID

[Text on screen: NicolasSmith]

Narration: and password

[Text on screen: MontrealHome123]

[Text on screen: Retrieve your password]

Narration: If you want to retrieve your password

[The "Log on" page reappears]

[The cursor goes to the "Forgot your password?" link]

Narration: click on the Forgot your password? hyperlink.

[Clicking sound]

[The "Forgot your password?" page appears]

Narration: The next screen will ask you to enter your user ID

[The cursor goes to the "User ID" field]

[Text on screen: NicolasSmith]

Narration: and your security question,

[The cursor goes to the "Mother's first name" field]

Narration: which is your mother's first name.

[Text on screen: Helen]

[The cursor goes to the "Send" button]

[Clicking sound]

Narration: The next screen will provide you with your password reminder.

[Text on screen: Your password reminder: Canadian]

[The cursor circles the password reminder]

Narration: If your password reminder doesn't help you remember your password, you can change your password by

[The cursor goes to the "Change your forgotten password" link]

Narration: clicking on the "Change your forgotten password" hyperlink.

[Clicking sound]

[Redirection to the "Change your forgotten password" page]

Narration: We will then ask you to enter:

[The cursor goes to the "Date of birth" field]

Narration: your date of birth,

[Text on screen: 1974-11-15]

[The cursor goes to the "Group number" field]

Narration: your group number, which starts with the letter G,

[Text on screen: G001234]

[The cursor goes to the "Participant number" field]

Narration: and your participant or employee number. You'll find this information on your statement.

[The cursor goes to the "New password" field]

Narration: Once you've completed that information, you will be able to create a new password

[The cursor goes to the "Password reminder" field]

Narration: and password reminder.

[Text on screen: Fall]

[A "Confidential" label appears to the left of the password reminder.]

Narration: Your password must be

[The cursor moves to the question mark to the right of the "New password" field]

Narration: a minimum of 8 characters and no more than 50 characters

[An explanatory bubble appears]

[Text in the bubble: Minimum of 8 characters]

Narration: and include 3 of the following:

[Text on screen: Upper case letters]

Narration: uppercase letters

[Text on screen: Lower case letters]

Narration: lowercase letters

[Text on screen: Numbers or symbols]

Narration: numbers or symbols.

[The cursor moves to the question mark to the right of the "Password reminder" field]

Narration: Click on the question marks in the circles for more information.

[An explanatory bubble appears]

[Text in the bubble: Your password reminder is a word to help you remember your password. Must not include your selected password]

Narration: If you would like to see your password as you are typing it, click on the "Show" button.

[The cursor goes to the "Show" button]

[Clicking sound]

Narration: Finally, click the "Confirm" button.

[The cursor goes to the "Confirm" button]

Narration: Remember to write down your user ID and password for your next visit and keep it in a safe place.

[A note appears on the screen: Write down your user ID and password and keep them in a safe place.]

Narration: If your account remains inactive during a period of 24 months, your password will be deactivated.

[Text on screen: Come back and see us!]

Narration: If at any time you need assistance to log in or have questions about your online account, don't hesitate to call us.

[Text on screen: 1 800 968-3587 Monday to Friday, 8 am to 8 pm, ET]

[Desjardins jingle]

[Desjardins logo]

END OF TRANSCRIPT

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