Virtual healthcare: Anytime, anywhere

Avoid the stress of going to emergency… thanks to TELUS Health Virtual Care.

Consultations without appointment and without the wait

Accessible via your smartphone, tablet or computer, the service lets you consult a health professional (nurse or doctor) via secure text and video chat, 24/7 from wherever you are for:

  • Non-emergency health concerns
  • New or renewed prescriptions
  • Specialist referrals and lab requisitions

If the service is included in your group insurance plan, all you have to do is access it on TELUS Health Virtual Care. The service applies to you, your spouse and your dependent children, and you don’t have to pay anything for the consultations.

Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.

[Background music]


[On-screen text: TELUS Health Virtual Care]

[On-screen image: A woman consults with her doctor on her cellphone from her living room.]

[On-screen text: Health concerns can happen anytime. On-demand, compassionate care delivered 24/7.]

[On-screen image: A man checks his cellphone at his office.]

[On-screen text: You could access healthcare professionals within minutes.]

[On-screen image: People wait in a waiting room.]

[On-screen text: Avoiding unnecessary trips to the clinics.]

[On-screen text: Accessible anywhere in Canada.]

[On-screen image: A man sits at home in front of his laptop, putting his earbuds in for a video conference call.]

[On-screen text: At home.]

[On-screen image: A woman wearing a headset takes part in a video conference call.]

[On-screen text: At work.]

[On-screen image: A couple hikes in the woods.]

[On-screen text: Or at play.]

[On-screen image: The photo of a doctor available for a consult is shown on the TELUS Health care app.]

[On-screen text: Virtual access directly to healthcare professionals: on-demand, within minutes, in French and English.]

[On-screen text: Primary mental health care with nurse practitioners and doctors also available.]

[On-screen image: A patient and her doctor chat by text on the TELUS Health app.]

[On-screen text: By encrypted text and video chat.]

[On-screen text: Genuine human connection, whether it be for: Specialist appointments, Mental health support (Primary mental health care with nurse practitioners and doctors), Prescriptions, Referrals, Lab requisitions.]

[On-screen image: A mother video conferences with a doctor from home while her child is lying on the sofa with a thermometer in his mouth.]

[On-screen text: 24/7 for the whole family (spouse and children under 26)]

[On-screen text: Compassionate care, every step of the way.]

[TELUS Health and Desjardins Insurance logos]


End of transcript

Activate the service

Don't wait until you're sick to register. It's easy to do and only takes a few minutes. If you need help, just consult the step-by-step instructions.

To protect the confidentiality of your personal and medical information, your employer may require you to use a personal email address rather than a work address to access TELUS Virtual Health Care.
Register External site. Opens in a new window.

Already registered and want to access the service?

Use the TELUS Virtual Health Care app. If you need to download it, consult the step-by-step instructions.

When to use TELUS Virtual Health Care

Studies show that 50% to 70% of visits to emergency and walk-in clinics can be replaced by virtual consultations without affecting the quality of care.

Examples of when you can use TELUS Virtual Health Care:

  • Rashes & skin irritations
  • Anxiety
  • Stomach & digestive issues
  • Cough
  • Colds
  • Depression
  • Flu (without complications)
  • Weight loss counselling
  • Insomnia
  • Smoking cessation
  • Sport injuries
    + Much more

TELUS Virtual Health Care should not be used for emergencies.

Choose an appropriate place for your consultation to ensure your medical information remains confidential.

Specific cases may require an in-person medical appointment at the discretion of the TELUS Virtual Health Care health practitioner. If a physical exam is necessary, the clinician will help you find a nearby clinic.

The TELUS Virtual Health Care health practitioners cannot fill out forms for workplace or motor vehicle accidents, or issue sick notes for more than 3 days.

The virtual healthcare service is not meant to replace your primary care physician or medical specialist.

Virtual healthcare is a complementary service designed to make it easier for you to manage your health. You can choose whether or not you want to use it.

For more information, consult the FAQ.