Change your insurance options

Last updated: May 29, 2019

Once you’re enrolled in a group insurance plan, you can only change your insurance options if you experience one of the following life events:

  • Marriage, new common law spouse or civil partnership
  • Birth, adoption or return to school
  • Divorce, separation or breakdown of a common-law partnership
  • Death of spouse
  • Start/end of spouse’s insurance
  • Death of child or termination of child’s eligibility

The person responsible for your plan is usually the only person who can make changes to insurance options. However, under some plans, members can make changes themselves. If that's the case for you but it’s NOT your plan re-enrolment period right now, follow this procedure.

Do you have a flexible plan and is now your re-enrolment period?

If so, refer to the Enrol in your plan procedure to update your insurance options.

Before you start

  • You have 31 days to inform us of a life event. After the 31-day period, you will have to inform the person responsible for your plan.
  • Our intuitive tool will guide you through the enrolment process. If you have questions along the way, use the Help tool or contact the person responsible for your plan.
  • You might see different options and fields than what’s shown here, depending on your plan. If there’s any information you can’t see or make changes to, contact the person responsible for your plan.

Étapes

  1. Log in to your account. Need help logging in?
  2. Click Your account, then Enrolment and coverage.

    Don’t see this option?

    That probably means your plan doesn’t allow you to change your insurance options online. You will have to ask the person responsible for your plan to do it for you.

  3. To update your insurance options, click Life Event Change.

    Don’t see this option?

    That probably means your plan doesn’t allow you to change your insurance options online. You will have to ask the person responsible for your plan to do it for you.

  4. Select the life event type and enter the date on which it occurred, then click Next.

  5. A window will appear indicating that you may be required to provide supporting documents to prove the date of the life event. Click I Agree to continue.

  6. Make sure the information displayed on the screen is accurate, then click Next.

  7. Go through the various steps and make changes as needed. You can review the changes and your list of dependents on the Enrollment Summary page before clicking Confirm.

  8. Click OK to finalize the changes to your account.

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