Last updated: November 16, 2018
Before you can submit a claim online, you have to
sign up for direct deposit and add the provider for your healthcare service or product to your account. If the provider is already in your list, make sure their information is up to date or your claim could be denied.
Log on to the plan member site.
Need help to register?
From the home page, select
Submit a claim > Online claim.
Don’t see this option?
That means online claims aren’t available for your plan. Select
Submit a claim > Claim forms instead to find forms pre-filled with your plan information.
In the online claim form, click
Add/Edit next to the
For more details, download the online services
user guide (PDF, 702 KB) Opens in a new window. (see 1 in the Online claim screenshot).
Type of provider drop-down list (see 1 in the List of providers screenshot), select the option that matches your claim.
Can’t find your healthcare provider in the drop-down list?
That means you’ll have to fill out a paper form and mail it to us. From the home page, choose
Submit a claim > Claim forms to find forms pre-filled with your plan information.
Complete all the required fields marked with an asterisk (*)
(2) and click
Add to list(3). The provider should now appear on your list
(4). To submit your online claim, click
Back to claim page(5).
Good to know!
If you update your provider list from the plan member site, the changes will automatically appear in the Claim 360° app, and vice-versa!
Scroll down to the
List of providers at the bottom of the page and find the one you want to edit. Click the
pencil icon in the right-hand column
(see 1 in the Manage your list of providers screenshot). This will open up that provider’s information at the top of the screen
(2). Make the changes you need to make and click
Save(3). To submit a claim, click
Back to claim page(4).
If you want to delete a provider from your list, click the
trash can icon next to their name. A pop-up message will ask you to confirm. Click
Good to know!
When you update your provider list from the plan member site, the changes will automatically be made in the Claim 360° app, and vice-versa!