Coordinate benefits with another plan

Last updated: November 15, 2018

Your family’s healthcare expenses may be covered under more than one insurance plan. If that’s the case, you may be able to get back up to 100% of your eligible expenses by submitting claims to each plan. This is known as coordination of benefits.

Before you begin

  • Determine the order in which your claim should be submitted.
  • Any changes you make to your dependents’ information will take effect right away, unless you specify a future date.
  • The options shown in your account may differ from the screenshots shown here, depending on your plan and the province you live in. If there’s any information you can’t see or make changes to, contact the person responsible for your group insurance plan.
  1. Log into the plan member site. Need help logging in?

  2. From the home page, select Your account > Dependents and coordination of benefits.

    Don’t see this option?

    • That probably means your plan doesn’t give you online access to your dependent list. Contact the person responsible for your group insurance plan for more information.
    • If you have a flexible insurance plan (IntelliFlex), the steps shown here do not apply to you. You can manage your dependent information from the Enrollment and coverage section.
  3. Under Dependents and coordination of benefits, click on Edit.

    Don’t see this button?

    That probably means your plan doesn’t let you update your dependent information online. Contact the person responsible for your group insurance plan for more information.

  4. Select the name of the dependent whose benefits you want to coordinate with another plan, then click on Coordination of benefits.

  5. Complete the required fields for each type of coverage that the dependent has under another plan, then click on Continue.

    Tip

    If a dependent has more than one type of coverage under another plan, you only need to fill out the first one. Then, use the dropdown list under Use this information for another benefit to choose another coverage type and click on Copy.

  6. You should now see a Change option next to that dependent’s name in the Coordination of benefits column. Click on Submit to confirm your changes.

  7. You’ll see a summary of your dependent information on the next screen. The coordination of benefits information will be on the lower half of the screen. Make sure everything is correct, then click on Submit to confirm your changes.

  8. A confirmation message will appear onscreen. You can print the page if you like, or click on Back to home page.

    Account history

    If you ever need to check a transaction you made online, you can find your entire history by going to Your account > Account history.