Assistance service in case of emergency

Our telephone assistance service, available 24/7 from anywhere in the world, is there for you in the event of a medical emergency and other situations.

“Help! Our passports and travelers’ cheques were stolen.”
“I’m in Caracas, and I’ve had severe stomach pain the whole night.
What should I do?”

Assistance service

Before you leave:

  • Gives you practical information and recommendations on preventive measures (e.g., precautions to take, itinerary, information on passports, visas and vaccinations required in the country you’re visiting)

If you experience a medical emergency while travelling:

  • Directs you to doctors, hospitals or clinics and our specialized physicians and nurses monitor your case
  • Helps admit you to a hospital or clinic
  • Coordinates return travel to your home city
  • Sends messages to your loved ones in the event of an emergency

Other emergency situations:

  • Lost or stolen luggage, legal issues, interpretation (if you don’t speak the language of the country you’re visiting)

What to do in an emergency

Call our assistance service BEFORE going to a hospital or clinic and follow the instructions you’re given.

If you don’t, you’ll have to pay 30% of the expenses incurred, to a maximum of $3,000.

If you can’t call yourself (e.g., if you’re unconscious), someone else will have to call for you within 24 hours of your accident or illness.

If you’re travelling alone, we recommend that you keep your travel insurance card on you.

Contact information

Canada and U.S. (toll-free)






Dominican Republic


Other countries


From anywhere in the world (collect call)