Getting help

Have questions or concerns about your next trip? Consult our FAQ External link. Opens in a new window..

Getting information /
Leaving comments

By email This link will launch your default e-mail software.

Filing a claim

Let us help you find the right form:

Emergency Healthcare
Accident
Trip Cancellation
Baggage

Making changes to your policy /
Changing your travel dates

By phone
1-800-465-7822 This link will launch your default phone software. (Monday to Friday, 8 am to 8 pm, and Saturday, 8:30 am to 4:30 pm)

Getting assistance while travelling

Our Travel Assistance Service is available worldwide 24/7!

what to do in an emergency
contact information

Updating your address

By phone: 1-866-838-7584 This link will launch your default phone software. (8 am to 5 pm ET, Monday to Friday)

By email This link will launch your default e-mail software.