Telephone assistance service

​Have questions or concerns about your next trip? Consult our FAQ External link. Opens in a new window..

Our telephone assistance service, available 24/7 from anywhere in the world, is there for you in the event of a medical or non-medical emergency when you're outside your province of residence. It includes:

  • 24/7 bilingual service
  • Interpretation and translation services available for emergency situations such as medical emergencies or legal issues
  • Qualified assistance coordinators, nurses and emergency doctors available before and during your trip

“Help! Our passports and travelers’ cheques were stolen.”
“I’m in Caracas, and I’ve had severe stomach pain the whole night.
What should I do?”
“When you’re sick while travelling, it’s comforting to know that there are people you can trust who are there to help.”

Assistance service

Before you leave:

  • Useful information and recommendations on preventive measures, such as precautions to take, information on passports and visas, and vaccinations required in the country you’re visiting

Medical emergencies while travelling:

  • Referrals to healthcare facilities based on our needs; your case will be monitored by a team of qualified assistance coordinators, nurses and doctors specializing in emergency care and travel assistance
  • Help with hospital admissions or clinic appointments
  • Coordination of your trip back to your home city if needed
  • Messages sent to your loved ones in the event of an emergency

For all other situations while travelling:

  • Help with replacing lost, damaged or stolen tickets, ID or official documents
  • Help with lost or stolen luggage, legal issues and interpretation (if you don’t speak the language of the country you’re visiting)

What to do in an emergency

Make sure to call our assistance service BEFORE going to a hospital or clinic and follow the instructions you’re given.

If you don’t, you’ll have to pay 30% of the expenses incurred, up to a maximum of $3,000.

If you can’t call yourself (like if you’re unconscious), someone else will have to call for you within 24 hours of your accident or illness.

If you’re travelling alone, we recommend that you keep your travel insurance card on you.

Contact information

Canada and US (toll-free)






Dominican Republic


Other countries


From anywhere in the world (collect call)