Assistance service in case of emergency

Our telephone assistance service, available 24/7 from anywhere in the world, is there for you in the event of a medical emergency and other situations.

“Help! Our passports and travelers’ cheques were stolen.”
“I’m in Caracas, and I’ve had severe stomach pain the whole night.
What should I do?”

Assistance service

Before you leave:

  • Useful information and recommendations on preventive measures, such as precautions to take, information on passports and visas, vaccinations required in the country you’re visiting

Medical emergencies while travelling:

  • Referrals to healthcare facilities based on our needs; your case will be monitored by a team of qualified assistance coordinators, nurses and doctors specializing in emergency care and travel assistance
  • Help with hospital admissions or clinic appointments
  • Coordination of your trip back to your home city if needed
  • Messages sent to your loved ones in the event of an emergency

Other non-medical emergencies:

  • Help with lost or stolen luggage, legal issues, interpretation (if you don’t speak the language of the country you’re visiting)

What to do in an emergency

Call our assistance service BEFORE going to a hospital or clinic and follow the instructions you’re given.

If you don’t, you’ll have to pay 30% of the expenses incurred, to a maximum of $3,000.

If you can’t call yourself (e.g., if you’re unconscious), someone else will have to call for you within 24 hours of your accident or illness.

If you’re travelling alone, we recommend that you keep your travel insurance card on you.

Contact information

Canada and U.S. (toll-free)

1-800-465-6390

Cuba

119-1-514-875-9170

Mexico

00-1-514-875-9170

Dominican Republic

011-1-514-875-9170

Other countries

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From anywhere in the world (collect call)

514-875-9170