Submit a claim

Ways to submit a claim1

1. To claim prescription drug fees online, please check your payment card. If the term DRUG COVERAGE appears on the card, you can only submit an online claim for the portion that was not covered by your card.

The 4 steps of the claims process

1. Submitting your claim

a. Make sure to find the right form.

b. Print, fill out and sign the form.

c. Gather your supporting documents.

d. Send us all the required documents.

2. Opening your claim

After receiving your claim, we'll check your documents and contact you by phone or by email if we need additional information or supporting documents to open your claim.

3. Analyzing your claim

We'll analyze your claim once it's complete. We'll contact you in the following days to let you know whether we've accepted, differed or denied your claim and to establish how we'll pay out your benefits, if necessary.

4. Payment

We'll make the payment in accordance with the terms we establish with you or those of your insurance policy.