Not happy with the results of the review? You can file a formal complaint with Desjardins Insurance’s Dispute Resolution Officer.
Just fill out the
Complaint Form (PDF, 171 KB) Opens in a new window. and
email This link will launch your default e-mail software. it or mail it to us at:
Dispute Resolution Officer
Desjardins Financial Security
200 rue des Commandeurs
Lévis QC G6V 6R2
acknowledge your complaint within five days of receipt and send you the
results of the review of your complaint within 90 days after the Dispute Resolution Officer receives all of the necessary information.
To learn more about our process, click on Complaint Management and Dispute Resolution Directive (PDF, 99 KB) Opens in a new window..