FAQ - Group insurance - Coronavirus (COVID-19)

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We’re doing our best to serve you as efficiently as possible, but, given the exceptional circumstances, additional time may be required to process your requests.

Last update: March 30, 2020 at 5 p.m. ET

General

Claims

Travel insurance

Trip cancellation insurance

Short-term disability insurance

Short-term disability insurance pays a percentage of an employee’s salary when they are unable to work due to an illness or accident as defined in their group insurance contract. You can submit a short-term disability claim once your employer’s salary continuation period has passed, if applicable. Please note that other provisions may apply, depending on your group insurance contract. If you have any questions on this matter, please talk to your employer.

Am I eligible for short-term disability benefits?

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